UK optical recall · GOC-aligned · ICO ZC114338
Your overdue
patients, called.
Appointments booked.
Maya is an AI recall specialist for UK optical practices. She calls patients by name, explains the clinical reason, and books the appointment — for every risk category, every working day.
Transcript logged · GOC audit trail · AI disclosure confirmed at second 4
Browser demo · no app required
Hear Maya speak
to a patient
This plays in your browser using Web Speech synthesis. Real calls use Bland AI voice — this shows the script and clinical logic.
Browser synthesises Maya's voice using the Web Speech API · Real calls use Bland AI (clinical-grade voice)
The voice behind SightSync
Meet Maya
She calls patients by name, explains the clinical reason for their overdue review, handles questions naturally, and books the appointment before the call ends. She works every day, never tires, and logs every conversation for your GOC audit trail.
9am–6pm
Calling hours
Mon–Fri, OFCOM compliant
35–50%
Avg booking rate
on high-risk recalls*
<24 hrs
Time to first booking
from campaign launch
100%
Disclosures
Every call identifies as AI
GOC-aligned scripts
Four scripts. Each written for a specific clinical reason.
Maya doesn't read from a generic AI script. Each patient type gets a clinically accurate opening that explains the right reason for the call.
Maya's opening — Diabetic patient
"Hi, is that Sarah? It's Maya here, calling from Thames Valley Eye Centre — I'm an AI assistant helping the team. Is now an okay moment? I'm calling because your last diabetic eye screening was back in March 2023 — that's now 18 months ago. As a diabetic patient, annual retinal imaging really matters — early changes to the back of the eye aren't always obvious until they've progressed further. Could I book you in for a diabetic eye screening?"
What this script does differently
- Retinal imaging + OCT scan
- Mentions diabetic retinopathy risk — clinically accurate
- NHS eligibility checked and disclosed if applicable
- Flags high-priority if >18 months overdue
ICO Registered
ZC114338 · data processor
UK GDPR
Opt-out portal · erasure on request
OFCOM
Mon–Fri 9am–6pm only
GOC-Aligned
Diabetic · Glaucoma · Myopia · Standard
PECR Compliant
AI disclosed in first 4 seconds
UK/EU Data
No transfers outside UK/EU
Clinical risk stratification
The right patient gets
the first call.
Diabetic and glaucoma patients can lose sight between recalls. SightSync prioritises them automatically — by risk category, then by how long they've been overdue — so the most clinically urgent calls go first, every campaign.
Voicemail not left — moves to next channel
"Hi Emma, it's Maya from Cotswold Vision Care…"
Via personal booking link in WhatsApp message
Call · WhatsApp · Email
Three chances to reach them.
All automatic.
A missed call doesn't mean a missed patient. If the phone goes unanswered, a WhatsApp message follows within minutes. If that's not opened, an email goes out next day. Each one includes a personal booking link. Your team does nothing.
GOC audit trail
Inspection-ready.
From day one.
Every call creates a timestamped log: the transcript, the recording, when AI was disclosed, and the outcome. If your GOC inspector asks for recall evidence tomorrow, you export it in two clicks.
[Sarah 00:19] Yes, that's fine...
ROI Calculator
How much revenue are you leaving on the table?
Adjust the sliders to match your practice and see how much SightSync could recover each month.
Additional monthly revenue
£7,140
at SightSync's 38% avg booking rate vs your 10%
Projected annual recovery
£85,680
Based on 38% avg booking rate. Results vary by practice.
Security & compliance
Compliant by design.
Not by policy.
The regulations around automated patient outreach are specific. We built SightSync to meet them at the infrastructure level — not with a policy document.
Did a number call you?
Enter the number that called you to instantly see if it's a registered SightSync practice number, and which optician it belongs to.
Check a number →What do these calls do?
SightSync AI calls remind patients about overdue eye tests on behalf of their optical practice. Learn what they do, and what they will never ask for.
Learn more →Why it matters
Recall is a clinical duty.
Not just a revenue lever.
Your staff shouldn't spend their day on hold
Recall calls are the part of the job nobody enjoys. Patients ignore unknown numbers. Staff repeat the same script fifty times a week. SightSync handles the full outreach cycle: phone call first, then WhatsApp, then email, so your team can focus on patients who are already through the door.
Reaching out is a duty of care
Over two million UK adults have undetected sight loss. Eye tests catch diabetic retinopathy, glaucoma, and AMD before patients notice symptoms. Proactive recall isn't just good business, it's clinical responsibility. SightSync helps you meet that duty at scale, with a full audit trail for GOC inspections.
Patients always stay in control
Every call opens with a clear disclosure that it's automated, a legal requirement. Patients can opt out permanently by pressing 0, replying STOP to any message, or visiting their personal opt-out link. Once opted out, they are excluded from all future campaigns. No exceptions.
The full picture
How a campaign works
Import your patient list
Upload a CSV from any practice management software (Optix, Acuitas, Optisoft, or others), or connect your PMS directly for automatic nightly sync. SightSync reads name, phone, last-seen date, and clinical flags (diabetic, glaucoma, myopia child).
Launch a campaign
Select a risk group and click Launch. Calls are queued within OFCOM hours (Mon–Fri 9am–6pm UK). Every number is screened against the TPS before calling. The AI opens each call by identifying itself as automated.
3-channel patient contact
The AI calls first. If it books an appointment, an SMS confirmation goes out immediately. If the call is unanswered or goes to voicemail, a WhatsApp message and email are sent automatically, giving every patient three chances to respond.
Appointment confirmation calls
24–48 hours before each booked appointment, SightSync calls the patient to confirm. The patient can confirm, cancel, or reschedule on the spot. Cancellations free the slot automatically, reducing last-minute gaps in your diary.
Full audit trail & analytics
Every call outcome, transcript, and booking is logged for your GOC audit trail. See answer rates, booking rates, and revenue estimates per campaign. Failed calls retry up to 3 times over 48 hours, automatically.
Try SightSync free. Your first 50 calls are on us. No credit card required.
Start Free TrialHow it works
Import. Launch. Done.
Import your patient list
Drop a CSV export from any practice software. SightSync strips duplicates, screens against TPS, and sorts every patient by clinical risk — high-risk categories first, by how long they've been overdue.
Works with Optix, Acuitas, Optisoft, Vision Plus, Orasis, Flex — or any system that exports a spreadsheet.
Press launch
Choose which risk group to call first and press Launch. Calls go out automatically in OFCOM-compliant hours with the right clinical script for each patient type. Your team does nothing else.
Mon–Fri, 9am–6pm only. AI disclosure in the first sentence. Opt-out ends the call immediately.
Watch bookings arrive
Your dashboard updates in real time. Who answered. Who booked. Who needs a follow-up channel. Every booking triggers an SMS confirmation, a 48-hour reminder, and a day-before check-in.
Diary stays full. Staff time: zero.
After the Booking
More bookings confirmed.
Fewer empty chairs.
Other systems stop at the booking. SightSync keeps working until the patient walks through your door, without your team having to do a thing.
Appointment booked on the call
Day 0The patient agrees on the call. The booking is created in your SightSync calendar straight away, with no manual entry needed.
Instant SMS confirmation
Within 60 secondsWithin 60 seconds, the patient receives a personalised confirmation with the date, time, and a one-tap link to add it to their own calendar. They have it in writing before they put the phone down.
48-hour reminder
48 hrs beforeTwo days before, a personalised reminder goes out. The patient can confirm, reschedule, or cancel with a single tap. No need to call the practice. Patients who need to change their plans do it now, not by simply not turning up.
Day-before check-in
24 hrs beforeA final gentle message lands the day before. Anyone who needs to rearrange does it now, giving your team time to fill the slot before the day arrives.
Updates go back into your practice software
OngoingConfirmed, rescheduled, and cancelled appointments are sent back to your practice management software automatically, if it supports two-way data sharing. Your front desk always has an up-to-date view without entering anything by hand.
Generic booking system
- Appointment created. Nothing else happens.
- One confirmation email, maybe
- No reminders unless you set them up yourself
- Patient has to call the practice to reschedule
- No link to your practice software. Staff enter updates by hand.
SightSync Calendar
- Booking created live on the call
- Instant text confirmation with a link to save the date
- 48-hour reminder. Patient confirms or reschedules with one tap.
- Day-before message. Last-minute gaps filled before they happen.
- Two-way sync with your practice software where supported.
Simple, transparent pricing
All plans include phone, WhatsApp and email outreach with no setup fees and no long contracts. Cancel any time.
Additional connected calls above your monthly allowance are charged at 51p each and added automatically to your next invoice.
Starter
300 calls included · 51p per call overage
Ideal for a single-site practice
- 300 AI recall calls per month
- Phone then WhatsApp then email fallback
- CSV patient import with any practice system
- GOC Standards-aligned clinical scripts
- SMS and email booking confirmation
- Call recordings and full audit trail
- Email support
Practice
750 calls included · 51p per call overage
Most popular for busy practices
- 750 AI recall calls per month
- Appointment confirmation calls
- Diary scheduling and patient self-rescheduling
- Practice system direct connect: Optix, Acuitas, Optisoft
- Google and Microsoft Calendar sync
- Script testing and analytics
- Priority support
Group
2,000 calls included · 51p per call overage
For multi-site optical groups
- 2,000 AI recall calls per month
- Up to 5 practice locations
- Group analytics dashboard
- Custom scripts per risk category
- All practice system integrations included
- Full GOC-aligned audit trail
- Dedicated account manager
Enterprise: custom pricing
5 or more locations · 3,000 or more calls · SLA · NHS integration · custom onboarding
Your first 50 calls are completely free with no credit card required. Overage calls are answered calls above your monthly allowance, billed at 51p each and added to your next invoice automatically.
Common questions
Honest answers to what practices actually ask before signing up.
Put Maya to work. Your first booking is usually within 24 hours.
Upload your patient list, launch your first campaign, and Maya starts calling. No contracts, no technical knowledge, and no changes to how your practice operates.
No credit card required · First booking often within 24 hours · Cancel any time
Real call · your phone · ~30 seconds
Maya will call
you right now.
Enter your UK mobile. Maya calls, introduces herself as AI, and runs a 60-second demo recall. No account needed.
UK numbers only · 5 demo calls per IP per hour · Maya identifies as AI immediately
No data stored beyond this session · Not a sales call