This call came from your optical practice using SightSync — an AI recall system for UK opticians. It was a reminder that you may be due for an eye examination.
Your optical practice uses SightSync to remind lapsed patients about overdue eye tests. Eye health monitoring is time-sensitive — conditions like glaucoma, diabetic retinopathy, and myopia progression can worsen without regular checks. Your practice is reaching out because they have a duty of care to their patients.
Yes. SightSync is used exclusively by registered UK optical practices to contact their existing patients. Every call discloses upfront that it is AI-powered and automated. We comply with PECR (Privacy and Electronic Communications Regulations) and UK GDPR.
You can opt out immediately and permanently in three ways: (1) press 0 during any call — it ends immediately, (2) reply STOP to any WhatsApp message or text from your practice, or (3) click the opt-out link in any message you received. Once opted out, your practice cannot contact you through SightSync again.
You can enter the number that called you on our number verification page to confirm it is a registered SightSync practice and see which optician it belongs to.
If the AI call went unanswered, your practice may have followed up with a WhatsApp message or email as an alternative way to reach you. These contain a one-click booking link so you can schedule at a time that suits you.
Every message also contains a personal opt-out link. Clicking it will remove you from all future recall messages from that practice immediately — no login, no account needed.
After every AI call, SightSync sends a follow-up text with a unique link you can visit to confirm the call was genuinely from your practice — not a scammer. If you received such a link, click it to see the practice name, call time, and a confirmation that it was real.
If you received a suspicious call that asked for payment details, your NHS number, or a password, it was not from SightSync. Report it to Action Fraud.
Still have a question about this call?
Contact SightSync SupportSightSync is a product of New Vantage Co Ltd · London, UK · Privacy Policy